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Frequently Asked Questions / All

I successfully submitted a listing, but can not see it on the site

All submissions have to be approved by our admins before they appear on the site. On weekdays we approve listings within 2-3 hours, on weekends and public holidays it might take a bit longer.

How can I delete my dating profile

We’re sorry to see you leave, but hope you enjoyed your time with our Dating service. You can manually delete your dating profile right here:

http://www.smartshanghai.com/dating/settings/?p=deleteprofile

I need to update my venue listing

Venue listings are part of the editorial content and uploaded/edited directly by our Editors and Listings Managers. Users can not edit content directly. If you are associated with a venue and would like to report mistakes, or request changes, please use the "Report Mistakes" button in the related venue listing. Events and Promotions can be submitted by every user for any venue.

Why isn't my event on SmartShanghai yet?!

Listing events usually takes us 3-5 working days, so plan ahead. If you submit an event the day before an event, there is a strong chance your event will NOT get listed. Please remember that we do not list every event that gets submitted.

You will receive a private message in your SmartShanghai Inbox once your listing has been published (or rejected). Please do not resubmit your event -- this will not expedite the process. If your event is far in the future, the approval process might take longer, as upcoming events for this and next week have priority. SmartShanghai advertisement clients also get priority approval.

Thanks for your patience, and for taking the time to submit your events to SmartShanghai!

What does "Reliable" refer to on housing listings

From our experience agency listings on property websites fall into 3 categories. To make our listings as user-friendly and transparent as possible, we are asking agencies to provide honest information about where they received the information from, and how likely it is that the apartment listed is real, and available:

A Sample Listing (30%)

- The agency has received the pictures from somewhere else (e.g another website)
- The agency has not yet visited this apartment
- The agency has not verified if this apartment currently is available
- The agency does not have the key to this apartment

A Real Listing (60%)

- The agency has taken the pictures or received them from the landlord directly
- The agency has visited this apartment at least one and can confirm that all information is correct
- The agency does not have exclusive access to this property and can not guarantee availability at any time
- The agency does not have the key

A Real, 100% Confirmed Listing (100%)

- The agency has taken the pictures
- The agency has visited this apartment at least one and can confirm that all information is correct
- The agency confirms the availability of the apartment while listed on this site
- The agency has the key to the apartment


Please note that SmartShanghai does not verify this information, and we ask our members to report false classifications to us.

What does "Reliable" refer to on housing listings

From our experience agency listings on property websites fall into 3 categories. To make our listings as user-friendly and transparent as possible, we are asking agencies to provide honest information about where they received the information from, and how likely it is that the apartment listed is real, and available:

A Sample Listing (30%)

- The agency has received the pictures from somewhere else (e.g another website)
- The agency has not yet visited this apartment
- The agency has not verified if this apartment currently is available
- The agency does not have the key to this apartment

A Real Listing (60%)

- The agency has taken the pictures or received them from the landlord directly
- The agency has visited this apartment at least one and can confirm that all information is correct
- The agency does not have exclusive access to this property and can not guarantee availability at any time
- The agency does not have the key

A Real, 100% Confirmed Listing (100%)

- The agency has taken the pictures
- The agency has visited this apartment at least one and can confirm that all information is correct
- The agency confirms the availability of the apartment while listed on this site
- The agency has the key to the apartment


Please note that SmartShanghai does not verify this information, and we ask our members to report false classifications to us.

I can not edit my listing. The button disapeared

Listings can only be edited within 24 hours after the listing was submitted to the site. Please make sure all the information is correct when you submit your listing, and correct and mistakes within 24 hours after submission.

房源信息中的“可靠度”指的是什么?

房源页面的中介房源,基本分为3类,为了使我们的房源信息更容易使用、更明了,我们要求中介公司真实的展示他们的信息来源,房源是否真实、有效:

样板房源 (30%)
- 您的照片是从其他地方拿到的(例如:另一个网站)
- 您没有亲自见过该公寓
- 您目前不能100%确定该房源的真实性
- 您的中介所没有该房子的钥匙

真实房源 (60%)
- 照片是您亲自拍摄的,或者直接从房东那里拿到的(不是从其他网页)
- 您亲自查看过该房源,并且确认所有信息和照片正确
- 您在过去的2天内确认过该房源的有效性
- 您的中介所没有该房子的钥匙

100%确认的真实房源 (100%)
- 您亲自拍摄的照片
- 您亲自查看过该房源
- 您刚刚确认过房源的可用性
- 您的中介所有该房子的钥匙

请注意,SmartShanghai不核实该信息,但如用户发现虚假分类,可以向我们举报。

房源信息中的“可靠度”指的是什么?

房源页面的中介房源,基本分为3类,为了使我们的房源信息更容易使用、更明了,我们要求中介公司真实的展示他们的信息来源,房源是否真实、有效:

样板房源 (30%)
- 您的照片是从其他地方拿到的(例如:另一个网站)
- 您没有亲自见过该公寓
- 您目前不能100%确定该房源的真实性
- 您的中介所没有该房子的钥匙

真实房源 (60%)
- 照片是您亲自拍摄的,或者直接从房东那里拿到的(不是从其他网页)
- 您亲自查看过该房源,并且确认所有信息和照片正确
- 您在过去的2天内确认过该房源的有效性
- 您的中介所没有该房子的钥匙

100%确认的真实房源 (100%)
- 您亲自拍摄的照片
- 您亲自查看过该房源
- 您刚刚确认过房源的可用性
- 您的中介所有该房子的钥匙

请注意,SmartShanghai不核实该信息,但如用户发现虚假分类,可以向我们举报。

我不能编辑我的房源,编辑按钮不见了

发布的房源信息只能在提交之后的24小时之内修改,请在提交房源的时候确保信息填写正确,如有错误,需在提交之后的24小时之内修改。