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Account Manager
Tuesday, May 14
1415 Views

As an Account Manager (AM) you will be the “voice of the customer” within our organization. Working with manufacturers can be challenging (and rewarding) and projects do not always run smoothly so the AM is there to champion the clients’ needs and ensure that CEA delivers the best possible business value. To achieve this you will coordinate work among internal teams (Commercial, Project Operations, Technology and Quality, Finance), the client and manufacturer the client is working with, to ensure that everyone is aligned and working towards satisfying the project reuquirements. This gives the AM a unique insight into the work CEA does and provides them with daily opportunites to learn and grow as well as make suggestions to continuously improve how we work.

The Role:

  • You will be responsible for driving client engagement for the entire project life-cycle, including client onboarding session, CEA service adoption, report review and delivery, report consulting, and issue escalation and resolution
  • Coordinate with internal CEA teams on assigned accounts, in order to deliver customized client solutions that exceed client expectations
  • Understand clients’ needs, maintain a high level of client satisfaction, and identify up-sell and cross-sell opportunities within currently held accounts
  • Develop and maintain expertise of market and technology trends in order to understand clients’ issues and challenges; be able to educate clients on potential business need
  • Host clients visiting Asia to meet with CEA/Suppliers
  • Identify areas for continuous improvement of product and internal process efficiency

REQUIREMENTS

  • Bachelor’s Degree; background in Mechanical/Structural/Electrical Engineering is preferred, but not required
  • Proven account management and project planning skills, ideally in a multicultural context
  • A passion for consultative services and client facing duties
  • A strong desire to improve expertise
  • High level presentation and communication skills; able to present ideas to customers in a way that produces understanding and impact
  • A proven ability to exceed expectations or targets
  • Excellent command of English
  • Quality Assurance background in manufacturing is a plus
  • Experience working in solar PV and/or energy storage fields is a plus
  • Proficiency in Mandarin or another language is a plus
May 14, 2019 Shanghai
Clean Energy Associates

CLEAN ENERGY ASSOCIATES (CEA) provides technical due diligence and engineering services for solar and storage clients around the globe who are financial institutions, project developers, EPCs, IPPs, and PV power plant owners. From our base in China, our team of engineers travel to factories around the globe to conduct upstream in-factory quality assurance via audits, production monitoring and pre-shipment product inspection. From our USA base, our engineering (IE/OE) team provides system design, energy forecasting, product benchmarking, and supply chain services. Downstream, we audit projects through the full cycle, including design, construction, commissioning, project performance, re-power and upgrade analysis, and warranty support. We serve the solar industry through our expertise in PV modules, racking, inverters and energy storage systems. Since 2008, CEA has reduced Buyers’ risks and improved returns on investments via technical assurance and engineering services covering more than 35 GW+ in 45+ countries.

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