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Customer Service Representative
Wednesday, March 13
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Job Description:

  • Functional Title:Customer Service Representative-Japanese Language support
  • Function: Commerical
  • Region/Territory: APAC
  • Working location:Shanghai
  • Release: March,13 2019

Job Summary:

This person will be primarily responsible for the day-to-day support of production applications in an e-commerce environment involving international ocean transportation with a focus on customer service. The person is also responsible for ensuring that INTTRA provides excellent customer service and support by understanding the customers'operating demands and how INTTRA is meeting those demands with business solutions.

Duites & Responsibilities:

  • Handle incoming calls and provide customer satisfaction
  • Address customer inquiries to resolution
  • Perform end to end registration processing
  • Monitor Production and test system shipping industry electronic transactions
  • Monitor production error notifications
  • Internal and external communication of EDI transaction errors
  • Manage problem escalation through to problem resolution
  • Provide training to customers over phone/Zoom
  • Accept and react to all local carrier related issues via e-mail or phone-live chat assistance
  • Act as Product specialist to maintain up-to-date product information and training materials(applied to specific representatives only)

REQUIREMENTS

Education & Professional Qualifications:

  • Associates or Bachelors Degree Majored in Business Japanese preferred

Prior Experience:

  • Experience in transportation industry in Carrier Operations, Supply Chain Operations, Freight Forwarder or Customs Brokerage Operations in s a plus
  • 1+ year experience in sustomer service required

Skills & Qualities:

  • Native Chinese
  • Japanese Language and Mandarin mandatory
  • Excellent communication skills (Written & Verbal)
  • Fluency in any of languages a plus: English
  • Service oriented, Customer service minded
  • Possess pleasant, yet assertive telephone personality with good listening skills
  • Analytical, problem solving skills
  • Proficient in MS Office applications and web applications

 

INTTRA (Shanghai) Company Limited

INTTRA, a global e-commerce company, is the largest neutral network, software and information provider at the center of the ocean shipping industry. INTTRA's innovative products, combined with the scale of our network, empower our customers to trade with multiple parties and leverage ocean industry information to improve their business. Connecting over 30,000 shipping companies across 200 countries with more than 60 leading carriers and over 150 software alliance partners, INTTRA streamlines the ocean trade process. More than 800,000 container orders per week are initiated on the INTTRA platform, representing over one quarter of global ocean container trade. We provide a superior customer experience with user-friendly products and a deep commitment to customer care. INTTRA offers the ability to search ocean schedules, book and track containers, submit shipping instructions and VGMs electronically, and much more. With our Decision Support Dashboards, our customers can use historical data in order to leverage business insight. As an industry leader, we are dedicated to providing our customers with new and improved ways to help grow and expand their business.

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