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Customer Service Coordinator
Thursday, July 11
1014 Views
  • Customer Service Daily Operations:
    • Handle the majority of international customer verbal (phone) communications
    • Coordinate the handling of any customer service issues that arise
    • Review daily customer complaints and track customer complaint resolution to make sure they are solved on time, efficiently, and to customers’ satisfaction
    • Review responses of Chinese customer service team for quality maintenance, providing constructive feedback and sending additional follow up messages when necessary
  • Liaison with Customer Service Manager to execute and manage customer marketing/service programs on a weekly, monthly, or quarterly basis
  • Liaison with Customer Service Manager and Marketing Director to conduct customer analysis and develop a wide range of projects
  • Constantly scan website and test existing website functions
  • Occasionally work with the marketing team to organize major events or attend community events

REQUIREMENTS

  • Experience in Service, Hospitality, Marketing, Communications or a similar field
  • Strong written and Spoken English is a must
  • 2-5 years of work experience required, preferably in the same field
  • Enjoys investigating and solving the problem
  • Strong self-initiative
  • Can stay calm and patient in all situations
  • Ability to understand the problem from the customers’ perspective (empathetic);
  • Able to explain complicated situations in a clear and diplomatic way
  • Flexible and adaptable, able to balance and prioritize multiple tasks
  • Strong self-initiative and ability as a multicultural team
  • Excellent communication (both written and oral) and interpersonal skills
  • Basic fluency in Mandarin, or experience in a Chinese work environment is a plus
  • Interest or background in food and the larger food industry
Jul 11, 2019 Shanghai

Epermarket is one of China’s fastest growing online supermarkets, where you can find the products and brands you miss from a place you trust. You can select from over 7,000 products from around the world to be delivered directly to your doorstep. ISO-certified, we make quality and safety part of the essence of our existence and they penetrate every part of our business.
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