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Wicresoft welcome motivated professionals to join us within the position of Technical Support Engineer for the project of Microsoft - Office 365!

We are looking for professionals with engineering background (however candidates can have any background) for training and further employment as a Technical Support Engineer.

Responsibilities

• Represent Microsoft and communicate with Microsoft Cloud customers in APGC region
• Manage relationships with multiple customers, partners and collaborate with Microsoft people
• Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
• Document incidents, report customer suggestions and technical issues to Microsoft

REQUIREMENTS

• Basic technical skills
• Good English written and oral skills
• Good grammar and spelling in written communications
• Ability to multitask among multiple customers and applications
• Ability to work with complex procedures and program guidelines
• Patience and Empathy in customer interactions
• Inbound customer service skillset in field of software technologies
• Familiar with application tools used at call centers 

We offer

• Monthly salary package 
• Accommodation in Shanghai
• Flight ticket to Shanghai (if located in another city)
• Food (lunches provided)
• Health insurance
• Continuous training of hard and soft skills
• Free English courses in the office
• Motivated and highly professional team to work with
• Comfortable working environment (spacious and well-equipped workstations, meeting-rooms, coffee bar, interactive lounge zone, sport facilities)
• Corporate events