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Technical Support Engineer
Published Monday, December 02
195 Views

Wicresoft welcome motivated professionals to join us within the position of Technical Support Engineer for the project of Microsoft - Office 365!

We are looking for professionals with engineering background (however candidates can have any background) for training and further employment as a Technical Support Engineer.

Responsibilities

  • Represent Microsoft and communicate with Microsoft Cloud customers in APGC region
  • Manage relationships with multiple customers, partners and collaborate with Microsoft people
  • Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
  • Document incidents, report customer suggestions and technical issues to Microsoft

REQUIREMENTS

  • Basic technical skills
  • Good English written and oral skills
  • Good grammar and spelling in written communications
  • Ability to multitask among multiple customers and applications
  • Ability to work with complex procedures and program guidelines
  • Patience and Empathy in customer interactions
  • Inbound customer service skillset in field of software technologies
  • Familiar with application tools used at call centers 

We offer

  • Monthly salary package 
  • Accommodation in Shanghai
  • Flight ticket to Shanghai (if located in another city)
  • Food (lunches provided)
  • Health insurance
  • Continuous training of hard and soft skills
  • Free English courses in the office
  • Motivated and highly professional team to work with
  • Comfortable working environment (spacious and well-equipped workstations, meeting-rooms, coffee bar, interactive lounge zone, sport facilities)
  • Corporate events
Fulltime 2019-12-02 Shanghai Shanghai 200000 2019-12-30
Wicresoft

Shanghai Wicresoft Co., Ltd. was jointly founded by Microsoft Corporation and Shanghai Alliance Investment Limited in 2002. Shanghai Wicresoft Co., Ltd. is a first-class international IT services provider with headquarters in Shanghai, China and 13 major operation centers globally, with a delivery network covering Asia (China, Japan and Hong Kong), North America, Europe (Sweden and UK) and many other countries and regions.

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