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Treatment Coordinator / Office & Marketing Manager
Wednesday, June 19

Builds rapport with current and prospective dental & orthodontic patients. Contacts patients prior to the consultation appointment to introduce herself, greets the patient upon arrival at the practice, provides a thorough, detailed explanation of the orthodontic process, using designated visual aids, brochures, fact sheets and animated videos etc. Closing sales effectively and productivity while providing excellent customer service

  • Manage marketing events with various international schools
  • Develop marketing materials for magazine ads and events
  • Greet patients on the telephone and in person
  • Confirm patient appointments (initial consults, banding)
  • Set up new patient charts
  • Check treatment cards and confirm that all appropriate information is included
  • Input patient data into computer
  • Prepare letters for insurance approval
  • Follow up phone calls / emails with prospective patients
  • Negotiating and closing sales effectively and productively
  • Provide excellent customer service
  • Office Manager / Marketing Manager duties reporting directly to CEO


  • Exceptional human relations skills
  • Ability to maintain outgoing, friendly attitude with patients (children, teenagers and parents) and staff even under pressure
  • Ability to work with interruptions and to manage multiple priorities
  • Ability to speak, understand, and write fluent English
  • Knowledge of correct grammar, spelling, and punctuation
  • Knowledge of organizational filing procedures and systems
  • Ability to write legibility and work with numbers
  • Ability to meet deadlines
  • Ability to work unsupervised
  • Prior managerial experience a plus but not required
  • Native English & Mandarin speaker
Jun 19, 2019 Shanghai

PureSmile Orthodontics & Dentistry is the top dental clinic in Shanghai as voted by Shanghai Time Out Readers. We provide the highest quality of dental and orthodontic services and customer services to highly discerning clients in the Shanghai community.

Most of our doctors are trained in the United States and Europe. Our clients include top executives, celebrities and families with high expectations who want only the best.


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