Welcome to SmartTicketThis is SmartShanghai's online ticket reservation and delivery service. It's easy to use, and we provide not only a simple ticket purchasing service, but we'll also deliver the tickets to your door (payment for the tickets on receipt of delivery), and provide you with all the information you'll need to get yourself to the event venue.
We work directly with concert promoters to secure tickets for our users: you pay the price that's printed on the ticket, plus a handling fee to SmartTicket. This handling fee includes the delivery of the ticket to most areas in Shanghai.
We only accept payment upon delivery. You can pay in cash or with a local Union Pay Card (with your pin number). Unfortunately, due to local regulations we are unable to accept foreign credit cards or online payments.
SmartTicket offers free delivery within the first ring-road in Shanghai. A 20rmb delivery fee applies for deliveries outside the first ring-road. We deliver to hotels, offices, and private residences, even on weekends and in the evening.
ContactsGet in touch with us here, or call 400 821 3624 from Monday-Friday, 10am-6pm if you have any questions regarding your online bookings.
SmartTicket's online ticket ordering and delivery service for this event has now closed.
Yes, we can mail tickets to any city within China, but you need to bank transfer the purchase amount before we place the order for the tickets. Please proceed with the ticket booking, and we'll email you the bank account details once we've received your ticket order.
Yes, the whole family is welcome. Kids over 1.2m need to buy a full-fare ticket. Kids below 1.2m can get free access in Sub-Grandstand H and Grand-Stand A (Low) with special children tickets. These tickets are available for free, please leave a note in your booking (use the comment box) to inform us that you'll bring kids.
Officially, no, you're not supposed to. However, many have reported high success rates with their attempts and regulations are loose at best.
Yes, SmartTickets always refunds ticket purchases if a show gets cancelled. This guarantee is one of the reasons that people choose to purchase through SmartTickets instead of less reliable sources. Please note, though, that we only refund the face value of the tickets, and not the 20rmb handling fee.
Unfortunately, no. We've been working to implement an online payment system, but due to the nature of risk management and licensing issues with online payments made within China, it looks like this won't be available anytime in the near future.
Upon delivery of your tickets, you may pay our delivery staff directly (either in cash, or with a local Union Pay card with pin code). We only accept payments made in Chinese yuan. If you need a company fapiao for your purchase, then please email us.
Unfortunately, no. Ticketing systems in China vary from venue to venue, and many are not advanced enough to offer specific seat selection. The event promoters and venues that we work with currently have no systems in place that allow third party ticketing agents to access their respective floors plans. However, whenever you buy a ticket from us, you will automatically receive the best available seats within the category you've selected.
Other questions? Contact our customer support by email | phone: (021) 400-821-3624
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