Welcome to SmartTicket

This is SmartShanghai's online ticket reservation and delivery service. It's easy to use, and we provide not only a simple ticket purchasing service, but we'll also deliver the tickets to your door (payment for the tickets on receipt of delivery), and provide you with all the information you'll need to get yourself to the event venue.


Ticket Prices

We work directly with concert promoters to secure tickets for our users: you pay the price that's printed on the ticket, plus a handling fee to SmartTicket. This handling fee includes the delivery of the ticket to most areas in Shanghai.


Payment

We only accept payment upon delivery. You can pay in cash or with a local Union Pay Card (with your pin number). Unfortunately, due to local regulations we are unable to accept foreign credit cards or online payments.


Delivery

SmartTicket offers free delivery within the first ring-road in Shanghai. A 20rmb delivery fee applies for deliveries outside the first ring-road. We deliver to hotels, offices, and private residences, even on weekends and in the evening.


Contacts

Get in touch with us here, or call 400 821 3624 from Monday-Friday, 10am-6pm if you have any questions regarding your online bookings.


Formula

SmartTicket's online ticket ordering and delivery service for this event has now closed.


Frequently Asked

  • Ticketing I live outside Shanghai. Can I still buy tickets?

    Yes, we can mail tickets to any city within China, but you need to bank transfer the purchase amount before we place the order for the tickets. Please proceed with the ticket booking, and we'll email you the bank account details once we've received your ticket order.

  • Ticketing Can we bring our kids? Do they need to pay?

    Yes, the whole family is welcome. Kids over 1.2m need to buy a full-fare ticket. Kids below 1.2m can get free access in Sub-Grandstand H and Grand-Stand A (Low) with special children tickets. These tickets are available for free, please leave a note in your booking (use the comment box) to inform us that you'll bring kids.

  • Event Can I bring my own food and drinks?

    Officially, no, you're not supposed to. However, many have reported high success rates with their attempts and regulations are loose at best.

  • Refunds What happens if the show gets cancelled? Will I get my money back?

    Yes, SmartTickets always refunds ticket purchases if a show gets cancelled. This guarantee is one of the reasons that people choose to purchase through SmartTickets instead of less reliable sources. Please note, though, that we only refund the face value of the tickets, and not the 20rmb handling fee.

  • Payments Can I pay online with a credit card?

    Unfortunately, no. We've been working to implement an online payment system, but due to the nature of risk management and licensing issues with online payments made within China, it looks like this won't be available anytime in the near future.

  • Payments How do I pay for my tickets?

    Upon delivery of your tickets, you may pay our delivery staff directly (either in cash, or with a local Union Pay card with pin code). We only accept payments made in Chinese yuan. If you need a company fapiao for your purchase, then please email us.

  • Ticketing Can I choose a specific seat?

    Unfortunately, no. Ticketing systems in China vary from venue to venue, and many are not advanced enough to offer specific seat selection. The event promoters and venues that we work with currently have no systems in place that allow third party ticketing agents to access their respective floors plans. However, whenever you buy a ticket from us, you will automatically receive the best available seats within the category you've selected.

Other questions? Contact our customer support by email | phone: (021) 400-821-3624



Take A Date allows you to find someone who wants to go to a specific venue or event. Join SmartShanghai Dating to see which of our 10,000+ members are up for seeing this show with you.


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