There are a ton of Western restaurants whose owners know very little, if anything, about the service and food industry, and especially how to provide an adequate eating experience. Most of the advertised spots border on amateur and quick dollar mentality with overpriced food that cost a fraction to make as in comparison to what a person pays, low quality, untrained staff, unfriendly service, no policies developed for how to deal with customer complaints, etc. It as though, since we\'re in China we don\'t have to be professional. And this extends into many other markets as well. It\'s a thriving mentality, to lower yourself to the local mentality because you know you can get away with it, and it speaks clearly about what the real goal is here—the almighty yuan! Walking into most restaurants you must ask for a glass of water and then you get the hard sale to buy a 2 rmb bottle of water for 10 rmb, or something to that extent. No reason to only blame Blue Frog, as so many others are guilty of the same thing. When are these companies going to change? Since there seems to be an endless market of people moving in and out of Shanghai, these places will pathetically survive on their adverts and friends who come to these blogs and write ridiculously subjective blog statements. These restaurants need to do some big self-criticism and learn what makes a good venue, a good venue. Hint, hint! It\'s not how much money you spend on interior design, and how aloof you and your staff are towards your customers. So I will give all of the Shanghai Restaurants a little reminder: The Golden Rule of the Service Industry—The Customer Is always Right!