There are a ton of Western restaurants whose owners know very little, if anything, about the service and food industry, and especially how to provide an adequate eating experience. Most of the advertised spots border on amateur and quick dollar mentality with overpriced food that cost a fraction to make as in comparison to what a person pays, low quality, untrained staff, unfriendly service, no policies developed for how to deal with customer complaints, etc. It as though, since we're in China we don't have to be professional. And this extends into many other markets as well. It's a thriving mentality, to lower yourself to the local mentality because you know you can get away with it, and it speaks clearly about what the real goal is here—the almighty yuan! Walking into most restaurants you must ask for a glass of water and then you get the hard sale to buy a 2 rmb bottle of water for 10 rmb, or something to that extent. No reason to only blame one, as so many others are guilty of the same thing. When are these companies going to change? Since there seems to be an endless market of people moving in and out of Shanghai, these places will pathetically survive on their adverts and friends who come to these blogs and write ridiculously subjective blog statements. These restaurants need to do some big self-criticism and learn what makes a good venue, a good venue. Hint, hint! It's not how much money you spend on interior design, and how aloof you and your staff are towards your customers. So I will give all of the Shanghai Restaurants a little reminder: The Golden Rule of the Service Industry—The Customer Is always Right!

Just went there on a Wednesday afternoon to do some work and grab a bite for lunch: The Turkey/Caesar wrap wasn't bad, but the internet did not work. And they didn't bother trying to fix it, after I asked several times. FYI.

definitely worth it on a monday evening..would wanna go back again

More confused service during brunchtime. I brought my brother for what I considered a good 'staple brunch' -- easy, no frills, reliable. But when they served french fries instead of home fries with our eggs benedict, things started to go wrong. I asked the waitress, who said they were out of home fries. I am not a chef, but aren't home fries and french fries all, uh..potatoes? So I asked the kitchen directly...they had one batch left. "we'll take it," i said, thinking at least my poor brother would have some home fries. But they never came, and the waitress finally confessed that the last batch of coveted fries went to a different customer. We did complain to the manager, who looked shocked that this was going on upstairs, and immediately offered us a coffee and a seat downstairs -- which we didn't take up, but was appreciated. Come on guys....

Be warned: their "brownie a la mode" is a rather loose interpretation of "a la mode", as it includes no ice cream, but rather just a small swirl of whipped cream. The promised "hot fudge" is actually thin, cold chocolate sauce. And the brownies are rather dry (and served cold). Complaints to the manager about this misleading advertisement got us nothing but a free glass of milk!