It's getting a little stale, our old Lost Heaven. Yeah, the food is kinda good - Tea Leaf Salad, Dai Tribe Chicken, those vegetable pancake things - and so on and so forth. It's just so incredibly DONE.
I visit once or twice a year. And. I've. Had. Enough.
Dinner is a good time what with the lighting and room scents and stuff - especially if you have visitors - they love that shit. Lunch is just a big ol' yawn. Here, ''good-at-night'' decor does not ''good-during-the-day'' decor make. It just doesn't transition well. Not like the staff - they are sweet and obvlivious regardless of whether it's a.m or p.m.
Once a year is enough. For dinner.

I was there the other night with a small group of friends and we made a reservation on a thursday. We arrived there on time and the lady told me to wait at the bar inside.

In the end we waited 45 minutes and had to inform ourselves whether we weren't forgotten or anything. Isn't that the point of making a reservation so you don't have to wait? 10-15 min OK, but I heard from friends that they had similar experiences before here as well as at their sister restaurant Coconut Paradise.

Even the most basic chinese places would at least offer you a tea or a drink and a snack to bridge the time, but here it was rather suit yourselves.

Otherwise, the food was excellent, very delicious (although the snacks arrived after the main courses) and the decor is just really nice. Food and decor wise I would definitely recommend it to friends and I will definitely return here but its just not a very pleasant thing to be kept waiting for 45 minutes.

I have always been very impressed with the whole experience at Lost Heaven on Gaoyou Lu, thought it was time I wrote a review about it! I find this to be the perfect date destination, lovely food and an amazing setting! A favourite must try dish is the lamb samosas and as a dessert the pumpkin cakes. The service is generally good but at times could be a little more attentive and perhaps the wine list could be improved but overall a great experience!

You go to some places for the food. You go to some for the decor. You go to some places for the aromas that waft out. You go to Lost Heaven for the atmosphere.
Food you'll get here is pretty standard Chinese food that is tasty, but the prices are much much higher than half of the fancy Chinese-Chinese restaurants. Paying a premium for the menu in English is how you should look at it.
The service is alright, especially for a venue that large and spread out. Sometimes you had to keep your arm in the air until the blood drained out of your hand, but most of the time a Fuwuyuan was shouting distance away. The decor of this place is really special, at least for the first few times you see it. Guests and business partners that are around for a few days would definitely love to see this place. If you are trying to impress a date, I suppose you could bring them to Lost Heaven. After dinner you could grab a drink and head upstairs to the rooftop and cuddle up on a couch. Very nice rooftop area actually, would be great with a large group of friends or even going up after to discuss some business.
The drinks here are pretty good, but be sure to not stir your drink with the SPICY RED PEPPER they put on the side for garnish. This will kick you in the face Every gulp! In my experience, they will not make you a new drink if you do not like it... *sigh* I guess not everywhere is like Starbucks.
Anyways, overall... this place is good for those special occasions, business schmoozing, wining and dining that special someone; but I wouldn't go alone to enjoy a nice hearty Chinese meal.