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  • Directory FAQ

    • How can I update my venue listing?

      Venue listings are part of the editorial content and uploaded/edited directly by our Editors and Listings Managers. Users can not edit content directly. If you are associated with a venue and would like to report mistakes, or request changes, please use the "Report Mistakes" button in the related venue listing. Events and Promotions can be submitted by any user for any venue.

    • How can I add images to my venue listing?

      If you are associated with a venue and would like to add images to a venue listing, please get in touch with us via the Contact Us page.

    • What should I do if my venue has moved to a new location?

      Easy, submit the new venue using the Submit Venues page! As a matter of policy, we don’t delete venues, we mark them closed and, if applicable, add a note directing our users to the venue listing of the new location.

    • Why is the map in the directory sometimes inaccurate?

      Simply put, GPS doesn’t work so well in China. China doesn’t use the same GPS standard as the rest of the world, which means that the marker on Google (and even Baidu maps) can be as much as 500 meters off. We do our best to manually pinpoint the locations by hand, but it’s a tricky business. You can read more about the topic if you’re interested here. Nerd. If you’d like to report a particularly bad GPS pin location, you can use the “Report Mistake” button on the venue listing, and we’ll do what we can to fix it!

  • Sales & Biz Dev FAQ

    • Can I pitch an article about my product on this website?

      Firstly, thanks for your interest. However, SmartShanghai does not accept solicitation for content, paid or otherwise. All of our editorial content is conceived of by our editorial team who live in and critique this city, for our readers who do the same. Generally speaking, articles are selected by our editors from the pool of venue and event submissions, and all coverage is independent of paid advertisement.

      We do, however, love hearing from people who are up to new and exciting things in this city. If you'd like to get in touch with our editorial team, please feel free to use the Contact Us page.

    • Can I cooperate with you to promote my event?

      Firstly, thanks for the offer! However, SmartShanghai does not directly work with events promoters and agencies on organization, marketing, logistics, or anything involved with planning and hosting events. We simply report on events and happenings around town without becoming directly involved ourselves.

      We would, however, love to hear what you've got planned. Please submit your event to us on our Event Submissions page, and if it meets our criteria we will publish it on our event listings calendar and possible be in touch about featuring it in the editorial section of the website.

    • Who can I speak to about buying ads on the site?

      We’ve got a whole page for you! Check out the Advertise with Us section if you're interested in learning more.

  • SmartTicket FAQ

    • How can I reach the SmartTicket team?

      If you have any enquiries or questions about ticket purchases, you can contact the SmartTicket team through the SmartTicket Support page.

  • SmSh Android App FAQ

    • My app tells me I need to download the directory. How do I do that?

      The Android app automatically updates the venue directory regularly, however, sometimes you might search for a venue that hasn't been updated yet. If this happens, hit the SmartShanghai logo in the top left, and select Load Updated Directory to manually start the update.

    • Does SmartShanghai have an app for Android phones?

      Boy do we! You can find the links to the Google Play store and a download link right here.

  • SmSh iPhone App FAQ

    • Does SmartShanghai have an app for iPhones?

      Boy do we! You can search for it on the iOS store by typing in "SmartShanghai."

    • My app tells me I need to download the directory. How do I do that?

      The iPhone app automatically updates the venue directory regularly, however, you might sometimes search for a venue that hasn't been updated yet. If this happens, hit the SmartShanghai logo in the top left, and select Load Updated Directory to manually start the update.

  • User Accounts FAQ

    • My account got blocked. What can I do?

      SmartShanghai blocks accounts of users that violate our policies. The most common reasons why accounts get blocked are, for example, if a user:

      - Has 2 (or more) accounts for posting on SmartShanghai housing

      - Has posted a commercial listing (housing, buy&sell, etc) with a private account

      - Has sent offensive messages to other SmartShanghai members

      Has used SmartShanghai's private message system to send out commercial messages

      - Has sent out many identical private messages to SmartShanghai members

      If you believe your account has been blocked by mistake, please get in touch with us here via the Contact Us page, and we'll look into it.

    • How can I change my username?

      Unfortunately usernames can't be changed. Sorry dongmeister69.

    • I forgot the login for the user account for my restaurant/bar, how can I recover it?

      SmartShanghai does not have user accounts associated with venue listings, so your bar/restaurant user account doesn’t give you any special privileges. any user can report mistakes to us through the "Report Mistakes" button in the venue listing, and any user can submit events for any venue (all listings have to be approved and validated by our editors).



      To recover your password, please follow the instructions here, or, worst case scenario, drop us a line via the Contact Us page, and we'll look into it.

    • How do I delete my account?

      To delete your account, click on Settings in the top-right corner of the page (while signed in) and then find the Delete Account button on the right side, on the same line as Profile Settings. This will take you to a page where you can permanently delete your account. Be aware that once it’s deleted, an account cannot be recovered. It’s gone forever!

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