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Commercial Directory Operations Manager
Published Tuesday, December 29

As the CRM & Commercial Operations you’ll be working with the commercial team to help us maintain good relationships with the thousands of companies we work with. You’ll be using our proprietary CRM and support ticket systems. This is an administrative position that requires a high attention to detail on working with large amount of data in multiple communication channels. It also as requires good communication skills in English and Chinese as part of your duties will include helping with contract operations for some of our key accounts. The ideal candidate has a couple of years work experience in CRM, Customer Service or Sales and is comfortable with handling operational tasks on a daily basis.


  • Process and follow up on venue submissions
  • Key Account & Directory operations
  • Maintain our CRM system
  • Provide user support
  • Monitor transactional conversations for spam and illegal content
  • Run and monitor automated marketing campaigns
  • Work with the events team event organization
  • Yearly audits of client campaign performance
  • Monthly reporting

What we offer:

You’ll be working in a mixed international team with a creative work environment in bright, comfortable office in downtown Shanghai. We are able to offer an above average salary, flexible holidays and work hours. Working language within the office is English. At SmartShanghai you’ll be working with modern tools such as Slack and Trello and gain experience in a wide area of fields.

Some cool perks that you get working for SmartShanghai:

  • Get free tickets to cool events and shows around town occasionally
  • Exclusive invitations to private parties and media events
  • 3 Days per month a chance to work OOO (Out of Office, yes, home too!)
  • National Holidays, Christmas Holidays, plus 10 Days extra Annual Leave
  • Flexible work hours, early birds can start earlier and leave earlier
  • Downtown Office near IAPM Mall lots of nice restaurants, cafes nearby
  • Working for a well-known Brand in Shanghai will elevate any CV, espescially if you have an interest in working for foreign or multi-national companies



  • Native Chinese; Chinese passport holder
  • Work experience in, CRM, Sales, Account Management or Customer Support
  • Previous work experience with CRM systems not necessary but a plus
  • Experience with Digital Project/Media planning
  • Excellent communication skills in Chinese and English
  • Attention to details and experience with working in a data driven environment
  • Very well organized
  • Available within 4 weeks in Shanghai
Fulltime 2020-12-29 Shanghai Shanghai 200000 2021-02-27

Everyone knows SmartShanghai. It's the type of company, where if you're at a house party, and someone asks "What do you do", when you say "I work at SmartShanghai", your coolness quotient immediately increases. has been become the most visited independent English language media platform, in the world's most populous alpha-tiered city. To put that into perspective... Shanghai has a larger population than all of Australia. We write daily content and editorial on lifestyle news and events, we host Shanghai’s largest venue directory, the city’s best event listings; a popular housing platform; SmartTicket, our ticketing service; an online digital marketplace; and more.

Our singular and (variously) irreverent editorial style and focus, along with our genuine love and passion for living in and writing about Shanghai, has set us apart over the years. Our website and apps attract over 200k unique visitors every month, making us (probably) the most trafficked English online media in China.

We are an international team of editors, photographers, designers and programmers, all dedicated to independence, honesty and editorial transparency.

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