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Published 2022-06-08 12:00 2022-06-08 12:00:00 2022-07-08 12:00:00
Operation Manager
  • Fulltime in Shanghai | Office
  • Salary: 18,000 - 25,000¥
  • Candidate Location: Only applicants currently in Shanghai

Job Description

SideChef is actively looking for an Operations Manager looking to build and be a part of something greater than themselves. You will be given the opportunity to support our team in shaping how people cook at home and get their groceries in the future, on a global scale. Additionally, you will be a part of building a company dedicated to making cooking easier and more accessible for everyone, working with people from all the corners of the world - 17 countries and counting. We have different interests, speak different languages, and bring a multitude of skills and knowledge - that’s what makes SideChef an amazing place to work.
As an Operations Manager, you’ll have the opportunity to work closely with different departments and our Executive Team in identifying and proposing solutions that will take SideChef’s processes and employee-relations to the next level!

What You'll Do

  • Create and oversee all people program initiatives including Culture and Learning & Development
  • Use data insights from our Company Pulse Survey to identify, recommend, and implement company policies, programs, and processes to enact changes that preserve our culture while helping us evolve to support business and employee growth
  • Identify, escalate, and navigate employee relations and communication issues with an empathetic, objective, solution-oriented approach
  • Partner with department heads and managers on opportunities to improve the employee experience and overall efficiency across the company
  • Work with our Office Manager to ensure our physical office space is organized to reflect our culture while creating a productive and comfortable workspace for our employees
  • Working with hiring managers throughout the recruiting, hiring, and onboarding process
  • Work closely with the COO in the creation/adjustment of company’s policies
  • Manage planning and execution of employee engagement programs such as monthly town halls, bi-annual company offsites, and holiday celebrations
  • Own the design and execution of bi-annual performance reviews
  • Write, deliver, and facilitate internal communications to help with change management and consistent messaging across the organization
  • Be a trusted resource to employees and managers by handling questions related to policies and processes; handle sensitive employee information with discretion
  • Manage the Culture and Offices budget and ensure all spending on programs and events is tracked and accounted for
  • Manage a small team of HR and Operations professionals


  • You have successfully developed new and/or improved people operations programs in one of more of the following areas: recruiting, diversity and inclusion, performance management, learning and development, employee engagement, retention, culture initiatives, compensation, benefits, and/or HR compliance
  • You have a natural social curiosity that leads you to effectively read others and you use a combination of both your intuition and data to guide you in your priorities
  • You are comfortable handling confidential and sensitive information with the ability to exercise discretion and show good judgment
  • You have exceptional communication skills and are able to communicate effectively and build relationships at all levels of the organization
  • You see pain points as an opportunity to innovate and get better, and proactively identify opportunities to enhance the employee experience
  • You are open & approachable, allowing you to make personal connections and explore employee needs all while efficiently navigating resources, systems, and relevant data to resolve inquiries quickly
  • You are genuinely curious and motivated to roll up your sleeves and learn, at their core, how businesses operate
  • You are a master at multitasking and pride yourself in balancing speed and accuracy
  • You thrive at working in a diverse and culturally-rich environment, being able to navigate through different communication styles and adapt your approach in different cases
  • Fluent speaker of English and Chinese


SideChef is an all-in-one home cooking platform that provides over 12,000 free interactive smart recipes with dynamic recipe guidance featuring hands-free voice commands, step-by-step photos, how-to videos, and built-in timers. SideChef offers in-app meal planning, grocery delivery, and smart kitchen connectivity. Founded by CEO Kevin Yu in 2014, the company pioneers the next generation in cooking practices. The SideChef app has won numerous awards in the food and tech industries—including Google ‘Best Apps of 2017'. The app has inspired the creation of over 2.5 million meals/cooking sessions in home kitchens around the world. At SideChef, we strongly believe that cooking is an integral part of life. We know that cooking isn’t about the prettiest dish; instead, it’s about what cooking does - bring people together. Through a seamless design and strong user experience, we allow our community to reach their maximum cooking potential. Our core beliefs are manifested in our employees, which are to think globally, empower others, and to lead by design. We are dedicated to bringing the SideChef experience to the world, one casserole dish at a time.

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