Job Description

Improve the success of our interactions with customers – leading to increasing profit.

In general: take ownership to improve the service experience based on structured analysis and in close cooperation with each department contributing to the customer experience.

More specifically: optimize internal processes to improve customer experience to drive revenue and increase profit by best-in-class service. Build structured business intelligence framework to improve control and transparency regarding results. Drive projects related to building/improving revenue streams and process streamlining. Contribute to various projects to develop new competences and future markets.

Benefits

We are actively looking for an enthusiastic and inventive Customer Success Manager to nurture and maintain long-term relationships with our customers. This is an excellent opportunity to join one of the most successful companies in building materials industry.

You will be the business advisor and main point of contact to a customer's pre, during and post integration process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our customers.

The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced company and contribute to shaping its future, this is the role for you to make a difference.

Requirements

• Foreign national with at least 1.5 years working experience in China
• 3+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role
• A strategic problem solver with excellent project management skills
• Customer driven and able to establish robust relationship with assigned customer base
• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
• Proficient in MS Office applications, quick learner for software solutions (CRM, BI, etc.), able to create high-impact BI reports in Tableau/XLS
• Fluency in English and Mandarin(Chinese language study certificate)