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Published 2022-09-20 12:00 2022-09-20 12:00:00 2022-11-20 12:00:00
Assured Consultant
  • Freelance in Shanghai | Remote Work
  • Salary: Unknown
  • Candidate Location: Only applicants currently in Shanghai

Job Description

  • Deliver excellent customer service, demonstrating the skills and behaviours required of Assured Consultants and in full compliance with the Service Level Agreements set out for Assured.
  • Conduct and document approval and renewal activities for Assured centres, when requested by the Quality Delivery Team.
  • Provide support, guidance and consultancy to Assured centres, City & Guilds and other organisations as requested by City & Guilds (eg, customers seeking approval, organisations we might partner with).
  • Participate in training and development activities, required by City & Guilds, to perform their role as an Assured Consultant in line with requirements set by City & Guilds
  • Maintain a thorough and up-to-date knowledge of City & Guilds/ILM recognition services and related IT systems to contribute to the delivery of consistently high-quality service and experience for customers.


No matter which business area you join at the City & Guilds Group we strive to live our purpose of developing our people to progress into a job, on the job and onto the next job.

We recognise that careers are very varied and that as individuals we each have different motivators and aspirations. Whether as an apprentice in our IT team, a customer service agent or a manager leading a team of learning designers, career development at the City & Guilds Group is all about learning and improving so that you can do your job better and progress.

Our philosophy is to take a partnership approach to career development so that both the organisation and the employee own various aspects. We expect you to build your own self-awareness, ask for feedback and set career and development goals. To help you and to evidence that we take your career development seriously it is now included as part of your regular quarterly review with your manager.


  • Level 5 or above Leadership and / or Management qualification or equivalent professional certification, recognition and/or background
  • Recognised Assessor, Internal / External Quality Assurer qualifications (e.g. D32, D33, D34, D35 / A and V units / TAQA or international equivalent) or extensive experience in an assessment and/or quality role
  • Professional background in learning and development
  • Experience in a leadership role
  • Current or recent relevant experience of working in a range of learning and development settings including corporate/commercial
  • Proven track record in meeting demanding Service Level Agreements (i.e. short-turn around and high quality standards)
  • Up-to-date experience of assessing and quality assuring training courses and / or vocational qualifications
  • Evidence of relevant up to date CPD which reflects the continuous development of knowledge and skills required of the role (see details below)
  • Experience in developing training programmes which involves using technology, digital content and learning management systems
  • Extensive learning and development consultancy experience, including experience either with recognised/reputable consulting company(ies) or working with a variety of large clients or on high profile projects
  • Extensive knowledge of the principles, procedures and processes involved in planning, designing, delivering and evaluating training
    Extensive knowledge of the principles, procedures and processes of effective assessment and quality assurance including the planning, design, delivery and monitoring of quality assurance systems and assessment
  • Extensive knowledge of leadership, management, coaching and enterprise standards
  • Excellent interpersonal skills which include confidence with and experience of working with a wide range of organisations and people at all levels, including senior level executives
  • Excellent communication skills including expert use of the English language, both in written and verbal communication
  • Excellent report writing skills and able to consistently provide clear, accurate concise feedback verbally and in writing
  • Professional IT skills and able to use computers, software, online tools, systems and apps, including video meeting programmes, efficiently and effectively
  • Excellent time management skills, which includes the ability to keep to Service Level Agreements, deadlines as well as responding and following up in a timely manner
  • Excellent organisational skills and able to prioritise efficiently
  • Detail focussed, with excellent attention to detail, precision and high level of accuracy in documentation and reporting
  • Strong customer focus, always delivering an excellent customer service, making the customer feel important, respected and at ease; and providing advice, support and constructive feedback in a positive way
  • Professional creativity including the ability to apply a range of approaches, based on the needs of the customer, to bring out all relevant evidence without compromising the integrity and the quality of the process
  • Adaptable and flexible, with the ability to work with a range of different organisations, taking a highly personalised approach, while following set processes
  • Reliable and able to work independently and to deliver to agreed deadlines or set Service Level Agreements
  • Resilience and able to work under pressure and to tight deadlines
  • Strong analytical and critical thinking skills

Application Instructions

For interested parties, please submit a CV and covering letter to

City & Guilds

City & Guilds - a global leader in skills development. As an internationally recognized awarding & examination body and having been established in the UK for over 140 years, City & Guilds creates and develops vocational qualifications, accredited programs, and certifications for Training Providers, Governments, Employers, Universities, Schools, and Colleges, as well as offer consultancy services around skills development and learning & development. ILM is part of City & Guilds Group and we also provide Leadership & Management qualifications and solutions.

Office Address:

5-6 Giltspur Street, London, EC1A 9DE, UK


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