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Sales Receptionist
Published Friday, September 18
2099 Views

As the Reception Supervisor of Z&B Fitness / Z&B Gym, you will assist the Studio Manager in being the face and first line of contact for our studio members and guests. You will provide outstanding customer service while assisting members with purchases and directing membership inquiries and well trained new receptionists.

Responsibilities

  • Execute brand administration and customer service responsibilities
  • Address customer concerns and complaints promptly and professionally
  • Respond to customer needs and requests in a timely manner
  • Key focus on maintaining current members and pushing on membership sales for both fitness and gym departments
  • Build positive relationships with class participants by offering exceptional classes
    and customer service
  • Assist in special promotions and events when requested
  • Check in members and verify members, whilst improving company sales
    performances to the best of your abilities
  • Warmly greet members and guests as they enter and leave the studios with sincerity
    and smiles
  • Answer incoming calls in a professional and efficient manner, and take messages as
    needed
  • Offering as much information to our potential and existing members to make them
    feel comfortable and confident in our services and brand. Provide information to our
    members regarding special promotions and upcoming events
  • Opening / Closing shift inspections and directing ayis to turn on air
    condition/heating, lights, air purifiers and so on. Perform opening and closing
    procedures daily without fail
  • Responsible for daily sales payments, retail, F&B, and systematic operations
  • Assist in setting up class equipment prior to class if requested
    • Attend off-site functions for the brand when needed, and participate in team
    buildings, business related events, and parties.
  • Maintaining neatness in reception desk and waiting area at all times
  • Assist studio manager to develop and implement training for reception team in enhancing their customer service and skills, which includes On-boarding training, Customer communication skills, Daily operation, etc.

REQUIREMENTS

  • Ability to work independently and responsibly without immediate supervision
  • Basic computer skills including Microsoft Word, Excel
  • Possess a friendly, outgoing personality and positive attitude
  • Possess strong interpersonal communication skills, phone etiquette and strong
    customer service focus and professionalism
  • Understands and follows spoken and written instructions
  • Must be a team player with a can-do attitude
  • 1 year experience working in fitness, retail or hospitality industries
  • Spoken Chinese and English skills
Fulltime 2020-09-18 Shanghai Shanghai 200000 2020-10-18
Z&B Fitness

Z&B Fitness is a boutique fitness studio offering something more than 360 group and private classes a week across three studios. Classes include things like MYbarre, GRIT Series, Zumba, Body Jam, Body Combat, Body Pump, Pilates Mat, Yoga, Piloxing, TRX, Boot Camp and many more. They also offer classes for baby and kids classes, including Kids and Toddler Ballet, Baby Yoga, Zumba Kids etc. The ground-floor houses the gym, while upper floors hold the studio rooms. They've got over 100 internationally certified and multilingual trainers and instructors. Languages include English, Danish, Mandarin, French, and German.
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