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Sales Receptionist
Published Wednesday, May 22

As the Sales Receptionist of Z&B Fitness / Z&B Gym, you will assist the Studio
Manager/General Manager in being the face and first line of contact for our studio
members and guests. You will provide outstanding customer service while assisting
members with purchases and directing membership inquiries.

  • Execute brand administration and customer service responsibilities
  • Key focus on maintaining current members and pushing on membership sales for
    both fitness and gym departments
  • Build positive relationships with class participants by offering exceptional classes and customer service
  • Promote Z&B Fitness workout programs, products and services to class participants
  • Assist with daily inspections ensuring studios are clean and equipment needed for upcoming classes is available
  • Assist in special promotions and events when requested
  • Participate in staff training (to give or to be given) bi-weekly or monthly in the
  • Check in members and verify members, whilst improving company sales
    performances to the best of your abilities
  • Warmly greet members and guests as they enter and leave the studios with sincerity and smiles
  • Answer incoming calls in a professional and efficient manner, and take messages as needed
  • Address members questions or direct them to the appropriate person for
    assistance, and respond professionally to requests and inquiries from members
  • Offering as much information to our potential and existing members to make them feel comfortable and confident in our services and brand. Provide information to our members regarding special promotions and upcoming events
  • Opening / Closing shift inspections and directing ayis to turn on air
    condition/heating, lights, air purifiers and so on. Perform opening and closing
    procedures daily without fail
  • Responsible for daily sales payments, retail, F&B, and systematic operations
  • Assist in setting up class equipment prior to class if requested
  • Attend off-site functions for the brand when needed, and participate in team
    buildings, business-related events, and parties
  • Safe-keeping of studio keys, fixed assets, and daily operational equipment such as laptops, ipads, ipods etc during shift
  • Maintaining neatness in the reception desk and waiting area at all times
  • Assist management team on daily operations which include stock records, supply chain management, deliveries etc.
  • Maintain a professional image and behavior of all times
  • Immediate report or escalate to management and unsafe conditions and emergency situations


  • Ability to work independently and responsibly without immediate supervision
  • Basic computer skills including Microsoft Outlook, Word, and Excel
  • Possess a friendly, outgoing personality and positive attitude
  • Possess strong interpersonal communication skills, phone etiquette and strong
    customer service focus and professionalism
  • Understands and follows spoken and written instructions
  • Must be a team player with a can-do attitude
  • 6-months+ experience working in fitness, retail or hospitality industries
  • Spoken Chinese and English skills
Fulltime 2019-05-22 Shanghai Shanghai 200000 2019-06-19
Z&B Fitness

Z&B Fitness is a boutique fitness studio offering the best and most up to date group and private classes.

We offer a wide variety of fitness classes for all tastes, including MYbarre, Zumba®, ZCycle, TRX, Body Pump, Body Combat, and Yoga. We’re a growing fitness community committed to building healthy lifestyles in Shanghai. We want you to love your body and your life!

We also host Zumba® Parties, Events, Workshops, Bootcamps and Kids’ Parties. We have something for everyone!

Our international instructors are experienced, professional, and multilingual.

This job listing has expired and is no longer open for applications