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Published 2022-09-22 15:00 2022-09-22 15:00:00 2022-11-22 15:00:00
Assistant Manager
  • Fulltime in Shanghai | Office
  • Salary: 9,000 - 15,000¥
  • Candidate Location: Only applicants currently in Shanghai

Job Description

Assisting in Management of Restaurant Team:

  • Handles employee questions and concerns.
  • Monitors employees to ensure performance expectations are met.
  • Provides feedback to employees based on observation of service behaviors.
  • Assists in supervising daily shift operations.
  • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
  • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

    Conducting Day-to-Day Restaurant Operations:
  • Ensures all employees have proper supplies, equipment, and uniforms.
  • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
  • Ensures compliance with all restaurant policies, standards and procedures.
  • Monitors alcohol beverage service in compliance with local laws.
  • Manages to achieve or exceed budgeted goals.
  • Performs all duties of restaurant employees and related departments as necessary.
  • Opens and closes restaurant shifts.

    Providing Exceptional Customer Service:
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Encourages employees to provide excellent customer service within guidelines.
  • Handles guest problems and complaints, seeking assistance from the supervisor as necessary.
  • Strives to improve service performance.
  • Sets a positive example for guest relations.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Meets and greets guests.

    Conducting Human Resource Activities:
  • Supervises ongoing training initiatives.
  • Uses all available on-the-job training tools for employees.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Coaches and counsels employees regarding performance on an on-going basis

Requirements

 

  • At least 5 years in western restaurant

  • Bilingual language: Chinese & English
  • Years management position prefered 
  • Availability at day & night shift and weekend

Senso Casual Italian Dining

Cosy home-style Italian restaurant tucked around a corner with a nice street-side veranda. Good atmosphere with warm and friendly service.

Office Address:

No.161 Lane.1038 Huashan Rd. 1F(Caojiayan Rd. and E Zhaohua Rd.)

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