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Published 2021-11-24 12:37 2021-11-24 12:37:03 2021-12-24 12:37:03
CRM Manager – Education & Health
  • Fulltime in Shanghai | Office
  • Salary: Unknown
  • Candidate Location: Only applicants currently in Shanghai

Job Description

As the CRM Manager you'll be working with both the commercial team and editorial team to help us maintain good relationships with schools and hospitals in Shanghai, maintain our directories and create useful content for our readers.

This is partly and administrative position that requires a high attention to detail and working with large amounts of data in multiple communication channels. It also as requires good communication skills in English and Chinese as part of your duties will include helping with contract operations for some of our key accounts. And in your role as a content producer you need to be able to write well and edit content both in English and Chinese.

The ideal candidate lived in Shanghai for a couple of years and has previous work experience in either the Education or Health industry.

On top of an attractive salary you’ll be offered a bonus based on KPIs.


  • Build and Maintain our Education and Health Directories
  • Create content that makes our directories the most useful source of information on the English web
  • Manage freelancers for content production
  • Provide customer support to our Education and Health customers
  • Monitor transactional conversations for spam and illegal content
  • Run and monitor automated marketing campaigns
  • Monthly reporting


You’ll be working in a mixed international team with a creative work environment in bright, comfortable office in downtown Shanghai. We offer an above average salary, flexible holidays and work hours. Working language within the office is English. We use modern tools such as Slack and Trello for communication.


  • Chinese passport holder
  • At least 3 years professional work experience
  • High attention to detail
  • Work experience in Editorial, CRM, Sales, Account Management or Customer Support
  • Excellent communication skills in Chinese and English
  • Attention to detail and experience working in a data-driven environment
  • Very well organized
  • Available to start by asap

Application Instructions

We are seeking someone with good communication skills and attention to detail. Please reach out to us with a cover letter demonstrating both these skills.

SmartShanghai has been the city's most useful English-language online city guide for more than 15 years. We write daily content and editorial on lifestyle news and events, we host Shanghai’s largest venue directory, the city’s best event listings; a popular housing platform; SmartTicket, our ticketing service; an online digital marketplace; and more. Our singular and (variously) irreverent editorial style and focus, along with our genuine love and passion for living in and writing about Shanghai, has set us apart over the years. We clearly label all our paid content and don't make our content decissions based upcon ad contracts. Thansk to all that our website and apps attract over 200k unique visitors every month (pre-covid), making us (probably) the most trafficked English online media in China. We are an international team of editors, photographers, designers and programmers, all dedicated to independence, honesty and editorial transparency.

Office Address:

97 Xiangyang Road


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