Sign In

Published 2022-08-01 13:43 2022-08-01 13:43:29 2022-08-31 13:43:29
Key Accounts Manager
  • Fulltime in Shanghai | Office
  • Salary: 10,000 - 300,000¥
  • Candidate Location: Only applicants currently in Shanghai

Job Description

SideChef is looking for a skilled Key Account Manager to oversee the relationships of the company with its most important clients. You will be responsible for managing delivery of food related creative and technical assets, coordinating internally across our creative and technical teams. You’ll be maintaining long term key customers by comprehending their requirements, and eventually obtaining new ones. You will be building strong relationships with our strategic customers and partners, and identifying their needs and requirements to promote our company’s solutions and achieve mutual satisfaction.

  • Develop and maintain trust relationships with a portfolio of major clients to accomplish organic growth and long-term company objectives 
  • Acquire a thorough understanding of key customer needs and requirements
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Help ensure the proper onboarding of new clients, helping to schedule meetings with both internal and external teams, set agendas, and map out key milestones
  • Act as day-to-day client contact and supplementary liaison between clients and relevant internal counterparts across all of SideChef’s different departments
  • Help oversee the production of project deliverables, collaborating with internal team members to ensure that deliverables are successfully handed over on time and aligned with the overall project strategy
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Play an integral part in generating new sales that will turn into long-lasting relationships
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
  • Coordinate with several internal teams to ensure on time delivery
  • Proactively communicate internally to kick-off projects, keep teams informed of any changes, and any feedback upon delivery


  • Commercial awareness
  • Business performance to objectives
  • Experience in sales and providing solutions based on customer needs
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Excellent organizational skills and demonstrated project management experience
  • Ability in problem-solving and negotiation
  • Excellent verbal and written communication skills
  • Collaborative, fast-moving, and comfortable with change
  • 3+ years of experience with account management/sales/customer service


  • BSc/BA in business administration, sales or relevant field
  • Native speaker of English  
  • Experience in/with North American and EU markets
  • At least some knowledge of cooking, food, and recipes
  • Mandarin is not required 


SideChef is an all-in-one home cooking platform that provides over 12,000 free interactive smart recipes with dynamic recipe guidance featuring hands-free voice commands, step-by-step photos, how-to videos, and built-in timers. SideChef offers in-app meal planning, grocery delivery, and smart kitchen connectivity. Founded by CEO Kevin Yu in 2014, the company pioneers the next generation in cooking practices. The SideChef app has won numerous awards in the food and tech industries—including Google ‘Best Apps of 2017'. The app has inspired the creation of over 2.5 million meals/cooking sessions in home kitchens around the world. At SideChef, we strongly believe that cooking is an integral part of life. We know that cooking isn’t about the prettiest dish; instead, it’s about what cooking does - bring people together. Through a seamless design and strong user experience, we allow our community to reach their maximum cooking potential. Our core beliefs are manifested in our employees, which are to think globally, empower others, and to lead by design. We are dedicated to bringing the SideChef experience to the world, one casserole dish at a time.

Office Address:



Please Sign In or Register to Apply