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Published 2024-04-12 10:00 2024-04-12 10:00:00 2024-05-12 10:00:00
Ticketing Operations Manager
  • Fulltime in Shanghai | Office
  • Salary: Unknown
  • Candidate Location: Only applicants currently in Shanghai

Job Description

The right candidate for this job is a young, creative mind with a strong interest in arts and stage, who’s also fine with spending half of their day with administrative and on the operational side of running a ticketing platform.  There’s also a creative element – editing, researching, visiting art shows, that kind of thing.

Operations of SmartTicket (70%)

  • Liaise with all partners of SmartTicket (Arts, Stage, Concerts, Nightlife, F&B). Collect their events, work with the editor to edit the description
  • Translate event descriptions into Chinese
  • Upload events to the SmartTicket backend
  • Provide reports to SmartTicket partners after the sale of tickets has finished and work with the accounting department to finalize the sale
  • Sign and negotiate contracts with new SmartTicket partners
  • SmartTicket customer support, including phone and email support (3-4 phone calls per day)
  • Work with the editorial team to get maximum exposure to SmartTicket events on

Editorial Support (20%)

  • Help our editor research city news by reading through major Chinese publications (~1 hour per day)
  • Pitch stories and ideas to the editor
  • Help with research for articles, especially for the “How To Column
  • Write featured articles for the website, especially in the areas of arts and stage
  • Write shorter articles to promote shows that are listed on
  • Visit shows that we sell tickets for to improve event and venue descriptions
  • Source and liaise with Chinese freelancer editors, photographers, and videographers
  • Push SmartTicket content to our WeChat groups

Editorial Listings (10%)

  • Be in touch with SmartShanghai partners to list their events on the website, including live music venues, jazz venues, business organizations, community groups …

What’s It Like Working with SmartShanghai:

We offer a nice, friendly, welcoming working environment. We are currently a small team (~10 people) in a small downtown office (near Taiko Hui). Working language is both English and Chinese.


  • Native Chinese speaker
  • Excellent English skills – you’ll need to be able to write simple event descriptions and shorter articles in English. The ideal candidate has studied overseas for a few years in an English-speaking environment
  • Available to start right now, for a full-time position in Shanghai
  • A background and / or a lot of interest in: arts, music, film, theater
  • A wide range of personal interests
  • Excellent research skills. When you need to research information, you know where to look for and don’t consider “asking a friend” as the first thing
  • Strong knowledge of Shanghai – you should be familiar with the arts and stage landscape of Shanghai
  • Candidate with National Performance Agent Certificate 演艺经纪人资格证 preferred.



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