Atmosphere: I swear I've been shown apartments with this exact floor plan. Still, they make it work with the usual tricks: a simple color scheme of brown wood tones and eggshell white, cozy lighting, and chalkboards galore. The open kitchen does, however, make it painfully clear when the staff is just standing around instead of, say, making your food.
Food: My first experience with Egg couldn’t have been more perfect: stopping in during a sunny afternoon and being met with excellent service, a delicious Vietnamese egg coffee, and one of the best breakfast sandwiches I’ve ever had. While their Bloody Mary was a little chunky for my taste, and I still don’t agree with the fusion-y notion to make it with mala spice, I have to respect that it’s one of the very few Marys served properly spicy that one can find in the whole city.
My second visit was very different. Once my order had been finally put in (more on that in The Service), I have to assume my drinks were then rushed, because my Pumpkin Spice Latte was an overspiced mess that left nutmeg on my tongue long after finishing. My Bloody Mary luckily acted as palate cleanser, and salvaged some of the experience before I received the Biscuit Benedict, which was already cold by the time I was eating. Points in their favor: the scallion buttermilk biscuits made in-house were surprisingly decent, and ideal for mopping up the perfectly poached eggs (at least they got the eggs right). The ham is cut thick enough to give it a satisfying chew, and each benny comes with a generous portion of it.
Service: Despite being nearly empty, service was slow and then proceeded to forget my order, only remembering after 30 minutes to check back in. For something like this I don’t expect some sort of compensation, but the lack of even an apology was a little insulting. After eating, I ordered a black coffee (they were out of gin for the Cinammon Bun Rum which I was curious about) which I -again- waited 30 minutes for, until realizing once more the order hadn’t been put in so I just paid and left. I know dips in service are to be expected, we shouldn't expect restaurants to be 100% consistent all the time, blah blah blah, but being forgotten TWICE is pretty hard to forgive, no matter how good your breakfast sandwich was the one time.
SmartReviews is SmartShanghai’s crack squad of amateur reviewers, eating their way around the city and writing about it. They have been chosen from a large pool of applicants and given a set of strict guidelines to follow to make sure their reviews are honest, informed and fair to both potential customers and the restaurants themselves.