Job Description

• Responsible for external communication and therefore for preventing miscommunications, managing the clients expectations and being the key interface between the client and other internal departments such as Fast Tracker, Account Merchandiser
• Oversee the Account Merchandiser team assigned to a particular account
• Serve as the main point of contact between the customer and relevant divisions (sales, logistics, QC, etc.)
• Focus on growing and developing existing clients and working towards generating new business/opportunities within existing accounts
• Take changing needs, tastes or preferences into account
• Carry out market analysis and research on the dynamics of an account, research current market trends to foresee how said trends may affect the accounts
• Be able to give advice to clients regarding product options and maintain knowledge of new and existing products
• Track all stages of a client’s order, plans and schedules
• Provide the opportunity to always keep the client up to date
• Create a detailed database of the client’s information, needs, etc.
• Enhance customer satisfaction and retention by meeting the customer’s expectations
• Manage and solve any problems that arise, prevent problems by keeping contact of all clients and orders.
• Product Management: Propose and facilitate timely introduction of new solutions, product upgrades through our supply chain to maintain our competitive and drive total solution/account strategy and growth.
• Hands-on and involved in all operational aspects of the business

Requirements

• Relationship building and effective communication skills both in English and Chinese
• Project management, organization, coordination and strategic planning
• Innovation in developing new opportunities
• Target-oriented and enthusiastic
• Ability to network

Application Instructions