Service scope

• Hospital process guidance: We explain how Shanghai hospitals work, step by step, and help you through the appointment process within a scope we have agreed on together.
• On-site companion: A non-medical companion goes with you for the agreed hours and helps with everyday communication, so you are not facing the hospital alone.
• English-Chinese everyday support: We help you and hospital staff understand each other in ordinary, practical situations. This is everyday language help, not professional medical interpretation or clinical advice.
• After the visit: We write a plain-language summary of the day and organize your documents, so nothing gets lost in the follow-up.

 Trial packages

These are trial prices for our first 10 clients. Before any service starts, a real person goes over the scope, schedule, price, exclusions, and cancellation terms with you and confirms them in writing.

Exclusions and service boundaries

• Not included: transport for you or your companion, hospital fees, written medical translation, professional medical interpretation, service outside Shanghai, and third-party costs.
• No medical decisions: we do not diagnose, give medication advice, recommend treatments, explain clinical matters, or interpret test results. Those belong to your doctor.
• An inquiry is not a booking: your service exists only after a real person has reviewed your request and confirmed the details with you in writing.
• We are not an emergency service. In an emergency in China, call 120 or go straight to the nearest emergency department.
• Keep sensitive information to yourself at first: please do not send medical records, ID documents, payment details, passwords, or verification codes in a first message. We will ask for what we need once the service scope is confirmed.

Cancellation and Rescheduling Summary