Frequently Asked Questions:

• Can I get a refund or change the date after I've booked the tickets?

  The tickets are non-refundable. Changes to ticket dates are permitted exclusively 24 hours before the event commences on the date corresponding to your ticket purchase.

• Can I modify the time slot?

  When needed, you can modify your entry date right below your ticket QR code, just make sure you're logged in to the mini-program.
  In case you don't see this feature, click on the three dots in the upper right corner, then Re-enter the mini-program to use this change dates feature.
  Please be aware that modifications are not possible for time slots that are already Sold Out. Kindly note that each order can only be modified once. Thanks so much for your understanding :)

• How can I get an invoice?

  Please send the order number, invoice information, and email address to the event organizers at david@german.events. You will receive an electronic ticket after all the events finish.

• Do kids needs a ticket?

  Kids below 1.3m do not need a ticket.

• Can I bring dogs into the event?

  Small or medium dogs with a leash are allowed. Big dogs need to wear a muzzle besides a leash.

• Is there parking nearby?

  As the event is located near the Bund, it is recommended to utilize public transportation.

• Does the ticket include any food or drinks ?

  The ticket is for general admittance only, no food or drinks.

• What do the time slots on the booking page (e.g. 3-5pm) mean?

  The designated time slots specify the period within which you can enter the market. Once inside, you are welcome to stay for as long as you desire.

  For instance, the 3-5 pm time slot indicates that you should enter the market after 3pm but before 5pm. You are free to stay in the market after 5pm. This measure is in place to ensure crowd control and safety due to the large attendance at this market. We appreciate your understanding.

• If you meet scalpers on site:

  Please call 110 the police if you get fake and overpriced tickets from scalpers. Remember to save the evidence. 

• Will the Christkindlmarkt on the Bund be canceled on a rainy day?

  Hello there! We've confirmed with the event organizers that the market will proceed as scheduled despite the rain. You are free to decide whether you'd like to attend or not.
  
  Due to the weather, arriving a bit earlier or later is fine. For your safety and the safety of fellow attendees, please try to follow the time on your ticket and cooperate with on-site crowd safety management. We wish you a wonderful day!