Frequently Asked

• Will I get to see how many users view my listing ?

  Yes. We'll share a monthly overview how of many times your listing has been shown and how many users clicked into your listing. However, since your listing will show in different apps (our iOS/Android app, the WeChat MiniProgram, the website)，at the moment we are not able to track the data from WeChat mini program, therefor the reporting is currently not 100% accurate, it's a bit lower than actual. 

• Can I submit the venue description or tell SmartShanghai what to write ?

  Editors Descriptions are, as it says, a description of your venue written by our editor. The description is neutral, descriptive, informative, as a service to our users. You may let us know what you think is important for our readers to know about the venue, but ultimatively it's up to our discretion what we write. However, in a Premium Venue Listing you also have the ability to show your own description in which you can describe your business in your own words

• Where will my listing show on top ?

  Unless a user chooses to browse listings by distances, all our listings are ordered in the following way: Gold listings show on top, then premium listings by popularity, then free listings ordered by popularity. Gold listings can select one category in which they will appear as the first result, and four more categories were they will appear in one of the top spots. Besides that, your listing will be shown with priority in searches and when users browse venues by location. And your listing will appear with a larger image so that it stands out from other listings.

• How many new customers will I get ?

  A Premium Venue Listing simply means that more of our readers will see your listing, to get as much as new custoners possible. It also depends on your service and products that how many of our readers turn into customers. And while some categories on SmartShanghai are seen by hundreds of visitors every day, other categories receive less traffic.
  SmartShanghai never fakes any numbers and we are committed to honesty: We are not able to tell you how many new customers you'll get from a premium venue listing. It very much depends on how attractive your business is and how much demand there is for your product. 

• Will you write an article about my venue ?

  If it fits our editorial topics, there might be some round up articles that would include your venue, and we'll feature it in this round up article, however the Premium Venue Listing does not include any individual articles production service, for article promotions, please check more details here: WeChat Content
  
  Our editors will however be more aware of your business and make sure it will get considered every time we write an article that covers your area of business. You will also have a direct contact person at SmartShanghai so you can pitch us ideas that you think might be interesting for our readers. The Gold Package includes one "Expert Article" which means we'll work together with you on an article and feature your venue as an export on this topic,it requires your team to suggest an informative topic for our audiences (such as law related). 

• What is an Expert Article?

  The Gold Package or other bigger contract includes one "Expert Article" which means we'll work together with you on an article and feature your venue as an export on this topic. However, this requires that your team can pitch interesting topics to our editorial that are suitable for our international audience, and that are approved by our editorial team.