Posted 16 Reviews
Straight to the point: The decor is fantastic. Funky modern, split into different areas. The food was very good - pasta, ravioli, fish, appetizers all fresh ingredients and well prepared.
The wine - highlight of the meal and thanks to the expert sommelier for guidance.
The service - usually I do not mention service as Shanghai is pretty mediocre all around, but well, the first line servers are weak and made a number of critical mistakes which affected our meal. In the end it is about communication and controlling the expectations of the diners (is the kitchen behind on orders? let the diners know.)
That said, the Swedish manager, once he was aware of the problems, went out of his way to make things right and helped save the meal. I will definitely return thanks to his efforts.
Posted 3 Reviews
If you are a single diner or a couple just forget it. There are NO suitable tables catering for singles and couples. You are almost sitting on top of the table next to you. Hardly romantic. Foursomes fair a bit better, and there are a few tables with views over the Bund. But you have to get there very early to get one.
Overall : A nice location, good Italian food but let down by terrible seating.
Posted 1 Reviews
Mercato was highly recommended to me by a close friend when hunting for the perfect place for my friend’s 25th birthday dinner. I was happy to try somewhere new and splurge the extra bit for I had heard wonders of this food haven and it was a VERY special occasion after all! Having called one of the Restaurant Managers the day before to confirm my reservation and enquire about birthday cakes, the Manager I spoke to was happy to say that birthday cakes were offered complimentary to birthday guests, which I was thrilled to hear and thought was very generous.
On the night of the dinner, we were promptly seated to a nice table by the window and the service seemed to be great at first. We placed our orders and the food was as expected, fantastic (especially the black truffle pizza on the Chef’s Specials list!). As we finished dinner, the table was cleared and we were given the desserts menu. I excused myself from the table and reminded our waitress of the birthday cake, to which she agreed.
Back on the table and 30 minutes later I was still waiting for the birthday cake with my friend wondering why I was not ordering dessert however also reluctant to leave the restaurant. Then came the waitress whom I had previously reminded about the birthday cake and completely spoiled the surprise by asking “Did you request a birthday cake while making your reservation?”!!! I immediately complained to the Manager I had made the reservation, who apologized and said the cake would be served immediately. Another 30 minutes later and still no cake, I paid the bill and was ready to leave when the chocolate cupcake finally made it to the table…
Thank you Mercato for completely ruining a birthday surprise!! :(
Posted 14 Reviews
Went again recently with friends, and the place was buzzing with people as usual, on a weekend night. Was seated in the back rooms of the restaurant so the service was spot on, better waiter to guest ratio than outside in the main room. The food was still pretty damned good. The ricotta with strawberries, the raw scallop sashimi, the pizzas, all great. Comfort food at its finest. Only downers of the night were the meatball rigatoni, which was dry and apparently left below a heat lamp for way too long, and the desert, which was quite uninspired.
One more thing, the guests. Apparently tank top and trucker hats are now appropriate dining attire for gentlemen on the Bund. You are all fucking douche bags of the lowest order, white trash we call it where I'm from. You think you are being hip, you think you look like a rock star. You are a sad cliche of a Back Home Loser that have unfortunately reached critical mass in numbers recently. I wish for your deportation, and I hope your pastel colored fixed gear bike gets stolen by a gay Anhui duck, in which ever order.
Posted 7 Reviews
Mercato at best is a mediocre restaurant, but when you take into account the sub par service they charge 10% service fee for, its definitely not worth the price.
First the food. The warm sea food salad was good, but the lobster ravioli was devoid of any recognizable lobster flavor. The scallops was the low point of the evening as it was tough and small. The veal was satisfactory but nothing special. Desserts was quite bland as well. All in all not what I look for in a Italian restaurant.
Now come to my major complaint. Sub par service is not uncommon in shanghai, but this whole charging 10% service fee so I can really be mad about it is always great. I made a reservation over the phone for 8. When the woman repeated the reservation back to me she said 7pm and I corrected her and said no, its 8. She promises me she would make the necessary adjustment. Cut to that night, they could not find my reservation, then they said I was late to my 7pm reservation so they gave me table away so I should sit in the lounge area, and finally they decided I had the reservation anyways and gave me a table crowded between two other tables. We ordered a bottle of wine. When I finished my first glass, nobody was around to pour for me. Then when I had to wave someone down they decided to just pour me a huge glass to save them selves the trouble later. We ordered desserts, 30 minutes they still have not arrived. Mind you it was tiramisu, not something they have bake fresh. Once again, these are common indignities of eating out in Shanghai, but one that we now pay extra for.
Posted 8 Reviews
To make it quick some pro's and con's:
1. Beautiful View
2. Nicely decorated
3. The bar and its staff
Except the bar and the receptionist most of the service is either very arrogant or has not been trained properly.
While spending 2500 for three people this is what happend within one and a half hours:
- topped off my water twice with flat water though I had sparkling in my glass
- got two orders wrong
- no courtesy when interacting with the guests
- Seems to be they do not like talking Chinese to Chinese customers (replying everything in English)
- foreign lady working there is completely useless and unprofessional
- mentioned to us that all wine by the glas is not good and that we should go for a bottle (incentive scheme?)
- Arrogant and non attentive
- needed to request for new cutlery after the appetizers and plates where removed the knife and folk where placed back on to the table
- after mentioning three times that one of my guests is only drinking one glas of wine they kept on refilling it (short attention span)
- some dishes could not be explained or introduced when arriving at the table
- Dishes come very quickly - feels like you need to eat fast so they can sell the table for a second serving
- when calling to reserve it was impossible three times to get a table for more then 6 people (though called ahead 5 days) and no alternative was given
In general the service is below standard for what you pay for and the food is not so amazing that it is worth to eat there for 550 per person without the bottle of wine!
rather pay double and go to 8 1/2 and be blown away with the service the drinks and the food.
Mr Vongerichten get your service and staff trained and maybe you will not need to close in the next one year!
Posted 7 Reviews
The place really pretend to be something is not, a high class and fine dining restaurant.
The choice of the furniture, material as well as decoration is cheap...industrial style ceiling is the cheapest thing you can do to have something to call "style".
They have too many tables. if you are 2 be aware you might end up sitting at a square table that has about 1 or 2 cm from your neighboughs which is very uncomfortable because looks like sharing a table for 4. We were 2 and we arrived at 6 30 when most of the tables are not taken and the weitress, of course, asked us to seat beside another couple. We refused.
The cocktails are very tiny so if your intention is just to taste it this is the right place. I ordered Negroni and it comes in a vey small glass with a huge chunk of ice inside and very little substance...something is like this in Italy would be throwne back at the bar man. I complained about the size of the cocktail and they asked me if I wanted margarita that is bigger...no thanks I like negroni.
The wine list: If you know the names of the wine producers you find a mix of good, average and bad. Is nothing special and what is exceptionally special is just the price. Just an example, the Planeta is a red wine that in Italian supermarket you buy for 4 euro, in a wine shop for 7 or you can have it in Mercato for about 10 times. Scandal.
The hostess arrived and she said the concept is to share the food in the restaurant but I really think she should let decide the people that go there to eat if they want to share or not instead of imposing. I order the meet and my friend the salmon. First we got the salmon which was ok than they brought us the meet and they didn't change our plate or forks and knives which I think they should have. I asked but i was ignored so we just used the same plate and culterly we had for the fish.
If you are a kind of person that has never had fine dining before you might get tricked the illusions they sell. On the other hand if you had ben travelling and dine in fine restaurants and you know what the standard should be you will maybe go one or two time but that' s about it because you'll be disappointed.
Location is good and the good tabls are the one at the end of the room. The one on the side are horrible and sits in overcrowded space.
Posted 21 Reviews
A quick walk in for 4 people that arrived from HK and Xian at 10pm last night. We sat at the bar/lounge aria and ordered a bottle of wine, a cheese plate (without blue cheese), 3 starters and and 2 pasta mains.
No food arrived till 11 pm, keeping us starving. No brad basket was offered. The bottle of wine was finished quickly and the waiter brought a 2nd one in a hurry which was very enjoying since there was no food to nibble on.
Finally, the cheese plate arrived first (with blue cheese) and a bread basket was brought only after asking.
The staff is professional at first, attentive, smiling and asking questions, but it seems like a theatrical play if the kitchen can't produce the orders right (blue cheese) and in a reasonable time.
I have been to Mercato four times now. The first time it was not all that impressive so I decided to give them a second chance. I am glad I did because I was blown away by great food and attentive service. The restaurant must be one of the 'hottest' places in Shanghai right now, the location in Bund No. 3 is beautiful, the decor very well done, the view to die for. Lets talk food; great, honest, Italian dishes, all beautifully prepared and tasty. We will definately be back again, shame it is so difficult to get reservations.....!
Value for Money
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Posted 14 Reviews
Usually don't venture down to the bund are unless for special occasions or events. However, we decided to head down there this past weekend to have dinner with friends at Mercato. After hearing good things and reading good reviews we figured we would give it a try.
The space is located at 3 on the bund in the old Laris space that contained the infamous "Vault Bar" and there 2 for 1 martini Thursdays. The place is unrecognizable. Gone are the cold institutional white marble walls and narrow compartmentalized rooms. The space is now warm, inviting and open. Woods, wrought iron and unique lighting fixtures adorn the rooms and provide a fun, lively and relaxing atmosphere in which to enjoy a nice meal with friends.
Feeling nostalgic we figured we would start our evening with some classic martinis to wet the pallet. After some slight ordering issues the manager finally came over to clarify our drink order and we were on our way. The cocktails then arrived fresh, crisp and in chilled glasses. The only complaint was the skimpy single olive that adorned these drinks. We would have expected two, if not three with the bund prices we were paying.
We then ordered the salad apps and our main courses. I had the sea bass which came perfectly cooked and flaky with a side of the whipped potatoes that are to die for. We also had the lobster ravioli, veggie pizza as well as the polenta and some other sides. We also ordered a nice bottle of Australian wine that was reasonably priced and finished off with some after dinner drinks of grappa and mescato desert wine.
All and all a pleasant experience where the staff was attentive yet removed, and the meals and drinks came in a timely fashion and all at the same time if you can believe it. Would recommend for a date, business dinner or casual night out with friends. Prices are what we expected for the location and value for the dollar is on par with the service, food quality and ambiance. Eccelente.....
Posted 5 Reviews
I have been there after reading a lot about the place. The decor is nice, I like this style warm and familiar. The food: disappointed . First of all portion really small. We ordered crab ravioli and rigatoni meatball, the first one three in number with a flat flavor , the second tasty tomato sauce but pasta overcooked . The appetizer : salad well tossed , delicious and fresh ; the Italian mix cold cut : small portion with very cheap mozzarella.
We weren't hungry so we ended with one dessert: we were just two people: the tiramisu. Well I had better in other place before.
The view is amazing and we liked it a lot , but for food I have to repeat: disappointed .
Posted 10 Reviews
From: French, Asian
And I did, only the more I think of it the more flaws are coming to my mind. I had a good time because the company made up for the poor dining experience.
We went to Mercato last night for an intimate dinner among friends. Our reservation had to be moved to a private room at no minimum charge because the venue was expecting a big party. The main room didn't look crowded at all the whole evening and our private room was rather sad and looked really empty. The long rectangle tables do not allow a good flow of conversation if you are more than 4/5 people.
The decor itself is quite simple. In terms of design there is nothing new and exciting, rather a rustique meet industrial chic 'style'. Some spaces look quite empty and it would be better with some hanging frames or drapes to define areas and give an intimate feel. The lighting however is great and dim, neither too bright or too dark. It's at best 'nice'.
The service while redundant at times was at least friendly. We ordered some starters and mains for sharing and they brought one main before the starter - that tasted actually so sweet it felt like breakfast. I think there should be a note or the waiters should mention this specific appetizer involving strawberries should be a dessert. The other main came so late that I had forgotten we'd even ordered it and was done after finishing my 'dessert'.
The crab and mint pasta was good because the ingredients are good, but it lacked something to mesh it better together, the pasta were slipping through all the oil/water of the sauce.
I personally find the drinks quite expensive for the quality. I tried a white wine by the glass first and it was light but tasteless. Then if you move to the wine list there is close to nothing under 400 rmb available.
Yes, it's Bund prices, but perhaps Mercato should practice Bund level service and a much better food. We certainly expect no less.
Posted 5 Reviews
Beautiful interior design although main dining area lacks a bit of intimacy. Great Bund views & nice casual Italian cuisine specially the pizzas on the wood oven. Overall a very nice addition to the bund. On the negative side the 10% service charge being a restaurant (not a 5 star hotel). Will be back.
Posted 2 Reviews
Just finished an evening at the new Mercato - I really enjoyed almost every aspect of it from the design, the food and the feel of the place. Sampled the squid, the pizza, the fresh seafood apps, as well as some mains. While the mains were ok, the highlight for the evening were certainly the apps and the pizzas.
Overall, its great for any occasion - large and comfortable for a group outing, but not too much for a nice evening out with a date...its rare to get such a combo here in Shanghai along with reasonable prices and atmosphere along the bund...bravo Mercato, and I hope you keep this up!